I advance how organizations use technology to serve people.
As a global tech ethnographer, I’m obsessed with how technology and humans shape each other. How do the tools we use enable us to do more of what humans do, like socializing, emoting, and collaborating? And how do human perspectives shape the technology we build and how we use it? My life’s work is advancing how organizations use technology to serve people. I do this by splitting my time between the design management consulting practice I co-founded, my global research on social media use, and the current book I’m writing about China.