Why do I care?
For a brief while, I thought technology could be the answer to almost everything, but then my work proved me wrong.
Having spent several years building technology programs in underserved communities throughout NYC, I learned that only giving people tools is a technologically deterministic approach that doesn’t lead to long-term impact. People need social capital; social skills and social networks that can translate into well-paying jobs. Without a social layer bridging their technical skills into social networks, I saw my students unable to translate their technical skills into obtaining stable jobs.
When I started working in industry, I saw the same thing happening. Leadership over-relied on technological solutions for important decisions. During my time at Nokia, I witnessed executives overlying on quantitative data that predicted stable growth in feature phones. As one of the first people to predict their downfall, I informed them that based off of the insights from my ethnographic fieldwork that needed to change their business strategy to meet the needs of consumers that would soon want smartphones. But my warning fell on deaf ears because leaders were convinced that their quantitative data was more reliable. I was in a deja-vu. Instead of watching students, I was seeing an organization unable to connect to the external world. In both cases, they were disconnected from all the ways that the world was changing and they didn’t have the networks to be their best.
In all of my fieldwork around China, Mexico, and India, I learned about the importance of human desires shaping the way technology is actually used once in the hands of people. In China, I watched people repurposing social media sites to escape the repressive powers of society. In Mexico, I watched immigrant communities redesign cellphones to fit thier needs of living in precarious cross-border conditions. In India, I watched women gain power their cellphone ownership in families. All of these stories speak to the importance of the social layer where emergent human behavior happens outside of market or organizational forces.
These formative experiences inform my belief that we need to invest in socialware, not just hardware. And we can get scale when we invest in these two things together, strategically.
Now I work with everyone from internet giants to Fortune 500 companies and NGOs.
The formal bio that people usually ask for:
With astronaut eyes and ethnographer curiosity, Dr. Tricia Wang is obsessed with discovering the unknown. Tricia, a global tech ethnographer, lives at the intersection of data, design, and marketing. She is the co-founder of Sudden Compass, a consulting firm that helps companies achieve growth by scaling and extracting insights from data about their customers. Organizations she’s worked with include P&G, Kickstarter, Spotify, and GE. She also co-founded Magpie Kingdom, a content and strategy company showcasing stories about the Chinese internet through a weekly newsletter and advising companies on growth strategies to connect to the Chinese consumer. Tricia’s work with Fortune 500 companies and her fieldwork research have been featured in Techcrunch, The Atlantic, Al Jazeera, Slate, Wired, The Guardian and Fast Company. She is a pioneer in popularizing the need for companies to integrate Big Data and what she calls, Thick Data, which she describes in her talk on TED.
She has taught global organizations how to identify new customers and markets hidden behind their data, amplified IDEO's design thinking practice as an expert-in-residence. She has spent 20 plus years researching the social evolution of the Chinese internet, and written about the "elastic self," an emergent form of interaction in a virtual world. Her writings on China cover her time living with migrants to spending nights in internet cafe and working with internet policy-makers. She was the first Western scholar to work at China Internet Network Information Center (CNNIC), China’s equivalent to the USA’s FCC (Federal Communications Commision).
Known for her lively presentations that are grounded in her research and observations about human behavior and data, Wang has spoken at organizations such as Procter & Gamble, Nike, Wrigley, 21st Century Fox and Tumblr. Her TED on Big Data and Human Insights has over 1 million views in just under six months. Her most recent talk at Enterprise UX delved into why corporate innovation is broken and how to fix it. She delivered the opening keynote at The Conference, delving into the wild history of linear perspective and its influence on how we think and form organizations.
When not working with organizations, she spends the other half of her life researching the intersection of technology and culture--the investigation of how social media and the internet affect identity-making, trust formation, and collective action. Particular topics of interest include social media, China, anonymity, and the bias towards the quantifiable. Through extensive fieldwork in China and Latin America from living in internet cafes with migrants to working undercover alongside street vendors, her style of hyper-immersive ethnography gives her a unique perspective on what is actually happening on the ground, an outcome that she believes is critical for organizations to understand if they want to form a lifelong relationship with their consumers as people. During her projects she has pioneered ethnographic techniques such as live fieldnoting, which uses social media tools to share real-time fieldwork data.
Tricia has a BA in Communications and Ph.D. in Sociology. She holds affiliate positions at Data & Society, Harvard Berkman Klein Center for Internet Studies and New York University's Interactive Telecommunication Program (ITP). She is a Fulbright Scholar and National Science Foundation fellow. She co-founded Ethnography Matters, a site that publishes articles about applied ethnography and technology. She co-started a Slack community for people who use ethnographic methods in industry.
Wang began her career as a documentary filmmaker at NASA’s Earthkam, a program started by Sally Ride to give students opportunities to interface with the International Space Station. She transitioned into social justice work in NYC by running the world’s first television station for youth-produce media. She went on to design after school tech and arts programs for first time college attendees in underserved communities and develop cultural programs for youth around hip-hop. She is also proud to have co-founded, H2Ed, the first national hip-hop education initiative in collaboration with Bronx Museum of Arts, Queens Museum of Arts, and The Schomburg Center; eventually turning into the Hip Hop Education Center at New York University. Having worked across four continents; her life philosophy is that you have to go to the edge to discover what’s really happening. Recently, she realized she prefers the misery of uncertainty over the certainty of misery. She's the proud companion of her internet famous dog #ellethedog.
Some fun bits before we dive into the projects
I currently split my time between New York, California, and my research sites in China and Mexico.